Company Policies

At Can-West, we are deeply committed to protecting your privacy. The information we collect about you is the very minimum needed to process your orders and to provide you with a more personalized, quick, and convenient shopping experience. There are more details about our policies and your privacy at Can-West below.

 

Ordering Policy:

All orders that are placed with Can-West are processed on a first come first serve basis. Can-West is a wholesaler that requires professional certification or spa owners on all orders. All orders for gel products require a certified Nail Technician certificate. All lash extension orders require a certified Lash Extension certificate.

 

Shipping & Pick Up Policy:

Although Can-West is located in Saskatoon, products are shipped all over Canada on a daily basis. Most orders are shipped Expedited Parcel with Canada Post but you do have options for upgraded shipping rate.

  • Orders over $150 qualify for FREE Canada Post Regular Shipping. 
  • Saskatchewan:

    UNDER $150:
    Canada Post $9.95
    Canada Post Express $14.95
    Purolator Courier $24.95

    OVER $150:
    Canada Post $FREE
    Canada Post Express $9.95
    Purolator Courier $24.95

     

    Western Canada (BC to Manitoba)

    UNDER $150:
    Canada Post $9.95
    Canada Post Express $19.95
    Purolator Courier $24.95

    OVER $150:
    Canada Post $FREE
    Canada Post Express $12.95
    Purolator Courier $24.95

     

    Eastern Canada (Quebec, Maritimes, NWT, NV, Yukon)

    UNDER $150:
    Canada Post $12.95
    Canada Post Express $19.95
    Purolator Courier $24.95

    OVER $150:
    Canada Post $FREE
    Canada Post Express $12.95
    Purolator Courier $24.95

    USA  Regular Postal: $25.00

    Pick up is available at our Saskatoon showroom. 
  • Additional shipping charges may apply to Oversize/Overweight parcels, and orders shipping to remote areas. Customer Service will contact you for authorization of additional fees once your order has been processed.

 

How to Place an Order:

If you don’t already have an account, you can register on our website here: http://canwestwholesaleesthetics.com/account/register or call us toll-free at 1-888-335-5400 for assistance
  1. We require proof of certification or business ownership. This can be emailed to register@can-west.ca or faxed to 1-306-955-5181. Please note that orders for gel nail products require Nail Technician certification, and orders for lash extension products require Lash Technician certification. Accounts must be approved manually and may take 24-48 business hours. 
  2. Add items to your online cart, and check out once you are finished, or call us toll-free at 1-888-335-5400 to place your order.
  3. All orders must be paid in full before they will be shipped or can be picked up.  For orders that will be shipped, we accept Visa, MasterCard, E-Transfer, and PayPal. For pick-up orders, we accept Cash, Debit, Visa and MasterCard.
  4. Due to our high volume of products, product stock is not tracked online, Customer Service will contact you if any items on your order are out of stock.

    Return  Policy

    Items purchased from the Can-West Wholesale Esthetics Supplies may be returned to the Can-West within 14 days of delivery of your shipment or 14 days of date listed on the invoice. You may return unused merchandise items to Can-West Wholesale Esthetics Supplies for store credit, given that your returned item meets the criteria listed below:

    • Any merchandise item in its original condition within 14 days of date listed on the enclosed invoice.
    • Any unopened  and unused (still in its plastic wrap).
    • We can only process returns and refunds for items purchased from the Can-West Wholesale Esthetics Supplies.
    • All returns must be accompanied by the original invoice received in person or in your shipment.
    • Please note that the customer is responsible for return shipping costs unless the item being returned is damaged, defective, or not the item ordered by the customer.

       

      Non returnable or non refundable Policy:

      Can-West will not exchange or provide an in store credit for items returned more than 14 days of the date indicated on the invoice. We will not accept the return of opened items (unless items are defective or damaged upon receipt).

       

      Replacement of Damaged or Defective Items:

      Can-West Wholesale Esthetics Supplies will replace merchandise items only if they are defective or damaged upon receipt.

      Refunds

      Please notify the office of the Can-West Wholesale Esthetics Supplies to forecast the reason for your exchange or in-store credit request as soon as possible and prior to shipment back to Can-West. Should you have any questions about the item that you have received please do not hesitate to contact our office.

      We will notify you of your refund via e-mail or by phone after we have received and processed the returned item. You can expect a refund in the same form of payment within 7 business days following receipt of your forecasted return.

      10% Monday/Pricing/Sales:

      RECEIVE 10% OFF ON ALL ITEMS  NOT ALREADY ON SALE! (Some exceptions apply to some products). Discount applies to all call-in or pick-up orders placed on the 10% Monday of that month only. Must be paid at time of order to receive discount.  Prices in effect while quantities last. 10% Monday dates are posted on the front of each monthly flyer.  Call us if you are unsure on which dates are 10% Mondays. We regret but we are not responsible for printing, typographical or illustration errors.

       

      Backorder Policy:

      Can-West tries to keep all of our products in-stock on a regular basis. Due to the large volume of sales and shipping delays from vendors, stock may get depleted.  We are happy to put you on a backorder list and phone you when the product arrives.  Any backorder products are subject to a $9.95 shipping charge if under $50.00.  Any backorders that are for pick up will only be held for one week and then returned to the shelf, so please pick up your backorders ASAP.

       

      Privacy Policy:

      What kinds of information do we collect and how do we use it?:
      To process your product purchase and to notify you of your order status, we need to know your name, e-mail address, billing address, credit card number, security code and expiration date. We make every effort to save you time and make your shopping experience more convenient. We are also constantly seeking to improve the layout and operation of can-west.ca based on the areas people visit, enjoy, and use most. We may occasionally wish to notify you about important changes to our website, new services, and special offers we think you might find valuable.

       

      How does Can-West protect the information we collect?:

      When you place orders, the information is sent via a secure connection which protects all the information you send to us so that it cannot be read as it travels over the Internet. Once your information arrives safely at can-west.ca, it is carefully stored and protected against unauthorized access.

       

      Does Can-West share the information it collects with others?:

      Can-West.ca does not sell, trade, or rent your personal information to outside parties. We have no intention of ever sharing your personal information with anyone other than ourselves. Your personal information is your own and you make a decision to share it with us when you order products from us. We will inform you if we do share your personal information with a third party prior to releasing that information. The only circumstance that your information would be shared is if we were to be purchased as a company by a third party. Under this circumstance, your information would be part of that transaction.

       

      Consent:

      By purchasing products at can-west.ca, you consent to the collection and use of this information by Can-West. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we may disclose it.